Refund Policy

Eligible requests

These publications use email-only encrypted digital delivery. All sales are final once the encrypted publication message is accepted by the configured email provider. Pre-delivery cancellation is available only where the payment provider permits.

Contact support within seven calendar days of the provider's paid timestamp if there was a duplicate charge or unauthorized charge, paid access could not be provided and was not restored after reasonable troubleshooting, or the delivered file was a materially defective, corrupt, or incorrect publication.

Eligibility is reviewed against the QRPH or PayPal provider record, or the owner-confirmed GCash transaction and submitted proof, and the circumstances of the request. Approval and the available remedy are subject to applicable law, provider rules, and facts that can be verified; this policy is not an unconditional refund guarantee.

Ordinary exclusions

A change of mind after delivery, sharing a file or password, losing the fulfillment email, file, or password, or using an unsupported reader does not ordinarily establish refund eligibility when the purchased publication remains conforming and provider-revalidated redelivery is available.

This policy does not replace or limit any mandatory remedy for a defective, nonconforming, misdescribed, or undelivered digital product, or any other non-waivable right under the Consumer Act, Internet Transactions Act, or other applicable law.

How to request review

Send the configured support address your gateway, provider receipt or order reference, original verified fulfillment email, purchase date, and a concise explanation. Do not send card numbers, wallet secrets, bank credentials, passwords, or verification codes.

If approved, the refund is initiated through the QRPH, PayPal, or GCash payment path when available. Provider and payment-source processing times control when funds appear. A refund, reversal, or dispute ends eligibility for provider-revalidated redelivery.